Can I track my order?

Yes, the day your item is shipped, the Ups tracking number will be sent to you by email. Items usually arrive within 2 days express shipping and you will be required to sign for the package.

I want my order delivered on Saturday, what can I do?

If your order is shipped on a Friday, we will choose the Saturday delivery option as a courtesy for no extra charge.

Are your shipments secured?

Yes, all IceWorldandco shipments are insured for their full value during transit. 

Can I return a custom piece of jewelry?

No, all custom items are a final sale and cannot be returned.

Is your website secure?

Yes, we have multiple layers of security to ensure your personal information and payment details are never compromised.

How often do you update your inventory?

We update our inventory every week.

Is IceWorldandco an authorized Rolex Dealer?

No, we are not an authorized dealer of any watch brands. Watches from IceWorldandco have no manufacturers warranty.

Do you resize the ring if I have a problem with its size? If yes, what are the charges for the same?

Yes, we will resize the ring free of charge within 60 days of purchase. We can typically re-size rings up to two sizes up or down. Please note that eternity ring designs cannot be re-sized.

What is your return policy?

You may return items purchased online for an exchange towards in-stock items (of equal or greater value) within 14 days of the receipt of the item(s). No refunds. Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including sizing or engraving) in original packaging with receipts, paperwork, documentation,etc. Shipping costs are not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number. You can contact us at support@iceworldandco.com. 

If my order is shipped outside of the US, will there be fees, duties, or taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.




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